Terms of Service
1. Agreement to these Terms
These Terms of Service (the "Terms") are a binding agreement between you and iGlacier, LLC ("iGlacier," "we," "us," or "our"), the operator of Retriever Score (the "Service"). By creating an account, starting a trial, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and "you" refers to the business. If you do not agree to these Terms, do not use the Service.
2. The Service
Retriever Score provides monitoring and intelligence about a business's online presence, including search rankings, map pack visibility, Google reviews, business profile completeness, website availability and health, backlinks, competitive benchmarks, and AI visibility, summarized in scores, reports, alerts, and recommendations.
The Service describes how your business appears online; it does not modify your website, listings, profiles, reviews, or any other property. Acting on the Service's recommendations is up to you. We may improve, add, or remove features of the Service over time.
3. Accounts and eligibility
To use the Service you must:
- Be at least 18 years old
- Use the Service for business purposes, not personal or household purposes
- Provide accurate, current account information and keep it up to date
- Keep your account credentials confidential
You are responsible for all activity under your account. If you believe your account has been accessed without authorization, notify us promptly through our contact page.
4. Free trial
New customers receive a 14-day free trial with full access to the Service's features. No credit card is required to start a trial. At the end of the trial, your account converts to a paid subscription only if you choose to subscribe; we never charge you automatically at the end of a trial. If you do not subscribe, your access to the Service ends and your account is handled as described in our Privacy Policy. We may limit trials to one per business.
5. Fees and billing
Paid subscriptions are billed monthly or annually in advance through Stripe, our payment processor. Annual billing is priced at ten times the monthly rate, which works out to two months free. Current prices are listed on our pricing page.
Subscriptions covering multiple business locations are priced using the volume location pricing shown on the pricing page, with per-location rates that decrease as location count increases.
We may change our prices from time to time. If a price change affects your existing subscription, we will give you advance notice by email of at least 30 days, and the new price will take effect at your next billing period after the notice period. Fees do not include taxes; you are responsible for any applicable sales, use, or similar taxes, which we will collect where required.
6. Cancellation and refunds
You can cancel your subscription at any time from your account or by contacting us through our contact page. Cancellation takes effect at the end of your current billing period: you keep access until then, and you are not billed again. There are no long-term contracts and no cancellation fees.
Except where required by law, we do not provide prorated refunds for partial billing periods, whether monthly or annual. If you believe you have been billed in error, contact us and we will review it promptly.
7. Acceptable use
When using the Service, you agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law
- Interfere with or disrupt the Service, attempt to gain unauthorized access to it, or probe or test its security without our written permission
- Reverse engineer, decompile, or otherwise attempt to derive the source code, scoring methodology, or underlying data structures of the Service, except to the extent the law expressly permits it despite this restriction
- Resell, sublicense, or provide the Service or its reports to third parties as a commercial offering without a separate written agreement with us
- Use automated means to scrape or bulk-extract data from the Service beyond the exports and features we provide
- Misrepresent your identity or your authority to monitor a business
We may suspend or terminate accounts that violate this section, as described in Termination.
8. Intellectual property
The Service, including its software, design, scoring methodology, and content (excluding your data), is owned by iGlacier, LLC and protected by intellectual property laws. Retriever Score and the Retriever Score logo are trademarks of iGlacier, LLC. We grant you a limited, non-exclusive, non-transferable license to use the Service for your own business during your subscription, subject to these Terms.
You retain all rights to the information you provide to us. You grant us a limited license to use that information to operate and improve the Service. We may use aggregated, de-identified data, such as overall score trends across customers, to improve the Service and publish insights, provided the data does not identify you or your business.
9. Third-party data disclaimer
Scores, reports, and alerts are derived from publicly available data collected from third-party sources, including search engines and public listings. Those sources change constantly and are outside our control. We work to keep the Service accurate and current, but we do not guarantee the accuracy, completeness, or availability of third-party data, and scores may differ from what an individual user sees at a given moment or location.
The Service provides monitoring and informational insights only. It is not legal, financial, marketing, or other professional advice, and you should not treat it as the sole basis for business decisions.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL BE ACCURATE OR COMPLETE, OR THAT USE OF THE SERVICE WILL IMPROVE YOUR SEARCH RANKINGS, REVIEWS, OR BUSINESS RESULTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IGLACIER, LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
12. Indemnification
You agree to defend, indemnify, and hold harmless iGlacier, LLC and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service in violation of these Terms or applicable law, or your violation of any third party's rights.
13. Termination
You may stop using the Service and cancel at any time as described in Cancellation and refunds. We may suspend or terminate your access to the Service if you materially breach these Terms, if your use poses a security or legal risk, or if required by law. Where practical, we will notify you and give you a chance to cure the issue before terminating.
Upon termination, your license to use the Service ends. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.
14. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be brought exclusively in the state or federal courts located in Texas, and you and we each consent to the jurisdiction of those courts. Before filing any claim, please contact us through our contact page; most issues can be resolved quickly and informally.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. If a change materially affects your rights, we will notify you by email or with a notice in the Service at least 14 days before the change takes effect. Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree to a change, cancel before it takes effect.
16. How to contact us
Please direct all questions about these Terms, billing, or the Service to us through our contact page. We respond to every message.